In our workplaces, back in “normal” times, expressions of appreciation were often communal experiences: we’d gather to present awards, to share cakes or meals. There would be speeches, conversation, and laughs. And lots of handshakes and hugs. Although we…
It is easy to hit reply all when responding to an email without paying attention to the subject line, but why should we pay attention to it? Email subject lines summarize the message, so the receiver can easily understand the…
Clear messaging is more challenging than ever. Verbal communication, as we all know, is being taken over by quick text messages, IM, Skype text, and email. (I would never have predicted that email would replace the phone or face-to-face meetings…
A few weeks ago, while trekking through an airport during a holiday trip, I spotted a special edition of the Harvard Business Review on a newsstand. The theme of the issue, “How to Learn Faster and Better,” caught my eye.…
